Last updated March 31, 2025
This Privacy Policy explains how NovelX ("we", "us", "our") collects, uses, stores, and shares ("processes") your personal information when you use our website and services ("Services"). This includes when you:
Questions or concerns? We encourage you to read this Privacy Policy carefully to understand your rights and our practices clearly. If you do not agree with our policies or practices, please do not use our Services. If you have any questions or concerns about this policy or our data practices, please reach out to us at hello@novelx.ai.
This summary provides an overview of the key points from our Privacy Policy. For detailed information, please follow the provided links or explore our table of contents.
We process personal information that you provide voluntarily or that we automatically collect when you use our Services. This may include your name, email address, payment details, and other details based on your interactions with our platform.
Yes. Given the nature of our Services, we process sensitive personal information related to your creative preferences or interests, but only with your explicit consent and solely to personalize your experience.
No, we do not receive or use personal data from third-party sources.
We process your information to provide, secure, and improve our Services; manage your account and subscriptions; process payments; facilitate customer support; comply with legal obligations; and protect our platform and users.
We share your personal information only with specific trusted third-party service providers required to operate our Services (e.g., payment processors, infrastructure providers). We do not sell your data or share it for marketing or advertising purposes.
We implement strong technical and organizational measures, including encryption and secure server infrastructure, to protect your information. However, no system can be entirely secure.
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information, among other rights.
In Short: We collect personal information that you voluntarily provide to us when you register for our services, purchase products, contact us, or otherwise engage with NovelX.
Personal Information Provided by You. The personal information we collect depends on your interactions with our services, your account preferences, and the products or features you use. This may include:
Sensitive Information. Due to the nature of our services, we may process sensitive personal information, but only with your explicit consent. Sensitive data collected may include:
Payment Data. We collect information necessary to process your payments, such as payment instrument details and billing addresses. Payments are processed securely by our payment processor.
Social Media Login Data. If you choose to register or log in using third-party social media accounts (e.g., Google), we collect information as described in the section "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.
All personal information you provide must be accurate, complete, and current. Please notify us promptly if any information changes.
In Short: We automatically collect certain technical information when you use our services, primarily for security, troubleshooting, and enhancing our services.
When you access our services, we automatically collect certain data. This information does not directly identify you but includes technical details about your device and interaction with our platform, such as IP addresses, browser type, operating system, language preferences, referring URLs, geographic location (based on IP address), date/time stamps, and other similar technical details.
The information we collect automatically includes:
In Short: We process your information solely to provide, improve, and maintain our services, facilitate secure transactions, enhance user experience, enforce our policies, and comply with applicable laws. We do not share your data with third parties for advertising purposes.
Specifically, we process your personal information for the following purposes:
In Short: We do not knowingly collect data from or provide our services to minors under the age of 18.
NovelX's services are explicitly intended for adults (18 years or older) only. We do not intentionally solicit, collect, or store personal data from individuals under 18 years of age. If we become aware that personal data from anyone under 18 has been inadvertently collected, we will immediately deactivate the associated account and promptly delete any related data from our records.
If you have reason to believe we may have collected information from or about a minor, please contact us immediately at hello@novelx.ai.
In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater control over your personal information. You can review, update, or delete your account at any time.
Depending on your region (EEA, UK, Switzerland, Canada, or similar jurisdictions), you may have the following rights under applicable data protection laws:
To exercise any of these rights, please contact us at hello@novelx.ai.
We will respond promptly and handle all requests according to applicable data protection laws.
If you have questions, comments, or concerns about this Privacy Policy or our data practices, please contact us by email at:
Depending on your jurisdiction, you have the right to request access to your personal information, correct inaccuracies, or request deletion. To review, update, or delete your personal information, please contact us directly at hello@novelx.ai. We will respond to your request promptly and in compliance with applicable privacy regulations.